FAQs

Q. What is your hourly rate of service?

A. Rates may vary from those listed on the website and will be discussed with each family at the time of consultation. As a baseline, our rates for 4 or more hours of continuous care $22-25 per hour (based on care needs and location). We also have live-in rates starting at $375 per day (rates based on live-in needs and location). Please call for a specific quote to meet your needs and location.

Q. Some other companies I’ve called have quoted me a low base rate, but then they add on additional charges if the coverage I need is on a weekend, or if it is after 5 p.m., or if it is less than an 8 hour block.  Do you do this?

A. No, our rate is always the same.  Day, night, weekday, weekend, even holidays – it does not change.  We feel that this is the simplest for our clients to understand.  There are no hidden charges.  This way the client is never surprised.

Q. What is a live-in situation and why would I want to consider it for my parents?

A. The live-in situation is a great option for clients who would like the security of having someone with their loved one at all times.  A live-in companion/caregiver works directly with the client 8-10 hours per day, has free time to themselves in the evening (but remains in the residence), and sleeps in the evening.  Starting at $375 per day (may vary depending on live-in needs and location), the live-in rate can be almost half the rate of round-the-clock care. A live-in is a great alternative for families that want someone around continuously but do not need round-the-clock care.

Q. A friend of mine said it might be cheaper to hire someone through an ad in the newspaper.  Should I do this?

A. We would recommend not doing this, as there are a number of risks you take.  First of all, this person will not be bonded should any of your values turn up missing.  They will also likely not be insured for liability within your home.  Furthermore, if the person is not reporting their income you may be held liable for payroll taxes by the government.  As well, you could be liable for unemployment benefits should you ever discontinue your relationship with that caregiver.

Q. Are your caregivers experienced?

A. Yes, in fact, the average age of our caregivers is 52 years old, which is much more mature than most companies.  We provide training for all of our caregivers and our nurses ensure that each caregiver is trained to perform the tasks that are needed for each client.

Q. How quickly can you have someone if I want to start service for my parent?

A. Usually we can place a caregiver with a client within eight hours of receiving your call.  Of course this is always dependent on the location of the client and the hours of coverage being requested.